The Vision in Print Best Practice study into Customer Service found that good customer service is crucial to gaining and, even more importantly, retaining clients. A survey of 150 print and packaging buyers confirmed the importance of customer service more any other element, over and over again. One said: ‘I have suppliers on my list that have quadrupled turnover with us by offering excellent account management and pro-active customer service’.

But what is good customer service and how do you go about doing it? … Come to the ViP Best Practice conference to find out how to do it better.

For only £198 (+VAT) BPIF members can learn how the best printers do customer service, maintenance, MIS and purchasing. Don’t miss it - tell your colleagues before it is all booked up.

Click here to find our more and to book now.

Call Helen Dunn on 020 7915 8320 to book by telephone or if you have any queries.